You can check the cancellation policy of your booking and cancel it by accessing My Booking. After pressing "cancel booking" once, the cancellation policy will be displayed, and you will have to click "cancel booking" again, in order to confirm the cancellation.
If you are experiencing trouble with cancelling online, please contact us via the contact form to assist with the cancellation or for an urgent matter via the telephone.
Our customer service is available from 10.00 to 18.00 CET (Central European Time).